Shipping policy

Last updated: September 30, 2026

We deliver Hatoon products to every governorate in Egypt. Here is everything you need to know about how your order gets to you.

1. Order processing

Orders are prepared and packed within 1–2 business days of being placed (or of payment confirmation for online payments).
Orders placed on Friday or on official holidays are processed on the next business day.
You will receive a confirmation by email/SMS, and our team may call or message you on WhatsApp to confirm your address.

Delivery takes 2–5 business days after dispatch, depending on your governorate and the shipping company.
Busy seasons (Ramadan, Eid, big sales) may add 1–2 days — we will always keep you updated.

Free shipping on all orders of EGP 950 or more.
For smaller orders, the shipping fee depends on your address and is shown clearly at checkout before you pay.

Due to the nature of our products being liquids in glass containers, please inspect the shipment in front of the delivery courier upon receipt. If any breakage or leakage is noticed, please refuse the shipment immediately or send clear photos within hours of delivery along with your order number, and we will replace it or refund you right away.
More details in our Refund policy.
If the courier cannot reach you after several attempts, the order is returned to us and we will contact you to arrange re-delivery.

Send us your order number on WhatsApp or by email and we will share the latest status with you.

📞 Phone & WhatsApp: +20 112 243 8888 · ✉️ Email: info@hatoon.shop
🕘 Customer care: Saturday – Thursday, 9:00 AM – 5:00 PM (closed Friday)