Contact us
How can we help?
A question about a product, an order or a suggestion? The Hatoon team is happy to help — choose the way that suits you best.
- Call us 01122438888 Saturday – Thursday
- WhatsApp Start a chat The fastest way to reach us
- Email info@hatoon.shop We reply within 1 business day
- Address Al-Saad Tower, El-Lebeny St., Haram Open in Google Maps
Send us a message
Write to us and our team will get back to you shortly. If it's about an order, please include your order number.
Customer care hours
- Saturday – Thursday9:00 AM – 5:00 PM
- FridayClosed
Frequently asked questions
When will my order arrive?
Orders are prepared within 1–2 business days and delivered within 2–5 business days depending on your governorate. See our Shipping policy.
Is shipping free?
Yes — shipping is free on every order of EGP 950 or more. For smaller orders the fee is shown at checkout before you confirm.
Which payment methods do you accept?
Cash on delivery, debit/credit cards (Visa, Mastercard) and Apple Pay, mobile wallets and InstaPay.
What if a product arrives broken or wrong?
Due to the nature of our products being liquids in glass containers, please inspect the shipment in front of the delivery courier upon receipt. If any breakage or leakage is noticed, please refuse the shipment immediately or send clear photos within hours of delivery along with your order number, and we will replace it or refund you right away. See our Refund policy.
Are Hatoon products 100% natural?
Yes — our products are natural with no additives or preservatives, carefully selected and packed.
How can I track my order?
Send your order number on WhatsApp or by email and we'll update you right away.